Frequently asked Questions
Sports Physiotherapy FAQs: Your Top Questions Answered

FAQs
1. What conditions do you treat?
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Kylie, Zoe, Phoebe & Jade treat a wide range of conditions, please refer to their profiles for specialities.
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2. What should I expect during my first visit?
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During your first visit, each clinician will conduct a thorough assessment to understand your medical history, current symptoms, and goals. They will then create a personalised treatment plan based on your needs. Our team focuses on what you can do, not what you can't do. They will work with your trainer/coach if you have one to help you with your program.
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3. How many sessions will I need?
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The number of sessions varies depending on your condition, severity, and individual progress. Some patients may see improvement in just a few visits, while others may require ongoing care.
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4. Do I need a referral from a doctor?
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A doctors referral is not necessary. You can book directly here.
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5. Can I claim medicare?
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Through the Enhanced Primary Care initiative (EPC) you can have 5 physiotherapy sessions annually that are partly covered through Medicare. You need a referral from your GP to access this service.
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6. Do you accept insurance?
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Yes, we accept most major insurance providers. We recommend checking with your provider to confirm coverage. We have HICAPS system so you only have to pay the out of pocket expense.
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6. What is your cancellation policy?
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Please give 24 hours notice, otherwise the full consultation fee is applicable. Click here for full cancellation and failure to attend policy.
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7. What types of techniques do you use?
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Our team use a variety of evidence-based techniques, including:
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Manual therapy (e.g., joint mobilization, soft tissue massage)
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Exercise therapy and strength training
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Dry needling
This is individualised to the patients presentation and needs.
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8. How do I schedule an appointment?
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You can easily schedule an appointment online through our booking page or by calling directly at 0425701018. If you have any questions about availability, feel free to contact.
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9. What should I wear to my appointments?
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We recommend wearing comfortable, loose-fitting clothing that allows easy movement. For lower body treatments, shorts or workout pants are ideal. For upper body treatments, a sleeveless or short-sleeved shirt is preferable. Running assessments, bring your running shoes.
Our team has shorts available if you forget.
