Physio FAQs: Richmond & Cremorne
FAQs
1. Where is The Functional Physio?
We're inside Kilo PT Studio at 457 Church Street, Richmond VIC 3121, just 200m from our previous Cremorne clinic.
2. How do I get to the clinic?
By tram, take the 78 to Stop 56, East Richmond Station & Church Street. By train, East Richmond station is a 2-minute walk away. Street parking is available on Church Street.
3. Are you still seeing clients from Cremorne?
Yes. We're currently based in Richmond, only 200m from our previous Cremorne clinic, and we continue to see clients from Cremorne, South Yarra, Hawthorn, Collingwood and surrounds.
4.What conditions do you treat?
Our team treats a wide range of conditions, including running injuries, tendon and joint pain, sports injuries, post-surgical rehab and strength and performance goals. Kylie, Zoe, Phoebe and Katie each have different areas of expertise, so please see their profiles for their specialities.
5. What should I expect during my first visit?
During your first visit, each clinician will conduct a thorough assessment to understand your medical history, current symptoms, and goals. They will then create a personalised treatment plan based on your needs. Our team focuses on what you can do, not what you can't do. They will work with your trainer/coach if you have one to help you with your program.
6. How many sessions will I need?
The number of sessions varies depending on your condition, severity, and individual progress. Some patients may see improvement in just a few visits, while others may require ongoing care.
7. Do I need a referral from a doctor?
A doctor's referral is not necessary. You can book directly here.
8. Can I claim medicare?
Through the Enhanced Primary Care initiative (EPC) you can have 5 physiotherapy sessions annually that are partly covered through Medicare. You need a referral from your GP to access this service.
9. Do you accept insurance?
Yes, we accept most major insurance providers. We recommend checking with your provider to confirm coverage. We have HICAPS system so you only have to pay the out of pocket expense.
10. What is your cancellation policy?
Please give 24 hours notice, otherwise the full consultation fee is applicable. See our full cancellation policy
11. What types of techniques do you use?
Our team use a variety of evidence-based techniques, including:
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Manual therapy (e.g. joint mobilization, soft tissue massage)
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Exercise therapy and strength training
This is individualised to the patients presentation and needs.
12. How do I schedule an appointment?
You can easily schedule an appointment online through our booking page or by calling 0425 701 018. If you have questions about availability, feel free to get in touch.
13. What should I wear to my appointments?
We recommend wearing comfortable, loose-fitting clothing that allows easy movement. For lower body treatments, shorts or workout pants are ideal. For upper body treatments, a sleeveless or short-sleeved shirt is preferable. Running assessments, bring your running shoes.
Our team has shorts available if you forget.